Q: What exactly is Gohobi?

A: Gohobi is a London based handcrafted homeware and lifestyle brand that celebrates cultural diversity and promotes wellbeing. We specialize in direct sourcing of handmade products from around the world, including home decor, tea accessories, and other unique items.

Q: What does the word “Gohobi” mean?

A: “Gohobi” comes from the Japanese word ご褒美 which means “reward; prize”.

Q: What inspired the creation of Gohobi?

A: I founded Gohobi because I was frustrated with the lack of high-quality and affordable East Asian style homeware products in Europe and the West. I pick and select each item carefully to make sure they are not only trendy and practical, but also of excellent quality. 


Q: I want to learn more about East Asian culture, where can I go?

A: Our website blog is a great place to start! There we share stories on cultural backgrounds. You can also subscribe to our email list to stay updated on our cultural insights and exclusive promotions.


Q: How does Gohobi ensure the quality and authenticity of its products?

A: We work directly with artists, producers, and farmers to source and create unique and high-quality products. Additionally, we carefully inspect each product before it is shipped to our customers

Q: Can you share any customer reviews?

A: Certainly! We have many happy customers who have left positive reviews about their experience with Gohobi. You can find these reviews on our website or social media pages, and we are always thrilled to hear feedback from our customers.

Q: Where are Gohobi products made?

A: Our products are primarily made in East Asia, including China, Japan, Taiwan, and South Korea. 

Q: Are Gohobi products environmentally friendly?

A: Absolutely! We care about the planet and are committed to using sustainable materials like wood, bamboo, and ceramic. And don't worry about excessive packaging – we keep things minimal and use recyclable materials whenever we can.

Q: What payment methods do you accept?

A: We accept AMEX, ApplePay, Diners Club, Discover Card, ShopPay, GooglePay, Paypal, Visa, Mastercard, Debit Card, Revolut, Shopify Pay, bank deposit.

Q: How can I track my order?

A: We'll send you a tracking number once your order has been dispatched so you can keep an eye on your delivery.

Q: Can I cancel or modify my order after it has been placed?

A: A: Of course! Just make sure to contact us before we send out your order. 

Q: How long does shipping take?

A: All orders are processed within 1 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. Shipping times vary depending on your location and the product you ordered. Some products may take longer to arrive due to shipping delays or customs processing. For more information, please check out our Shipping policy.

Q: Do you ship internationally?

A: Absolutely! We ship our products all around the world. For more information, please check out our Shipping policy.

Q: What if I need to return something?

A: No worries! We offer a 30-day return policy for any unused items in their original condition. Simply reach out to us and we'll guide you through the process. Please note that shipping costs for returns are the responsibility of the customer. You can find more details in our Return policy.

Q: Can I place a wholesale order for your products?

A: Of course! Please contact us through email at sales@gohobi.co.uk or via live chat. 

Q: How can I contact Gohobi customer service?

A: You can reach me through email at sales@gohobi.co.uk or via live chat.